The provider undertakes to always provide the customer with the following information, even before he is bound by the contract or offer: – company identity (company name and registered office, register number), – contact addresses that enable fast and efficient communication (email, phone), – essential characteristics of goods or services (including after-sales services and guarantees), - product availability (every product or service offered on the website should be available within a reasonable time), – conditions of product delivery or service performance (method, place and deadline of delivery), - all prices must be clearly and unequivocally determined and must clearly show whether they already include taxes and transport costs, - the method of payment and delivery and the period for the validity of this information, – time validity of the offer, - the period during which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, also about if and how much it costs the customer to return the product, – the complaint procedure must be explained, including all contact information or the customer service department.

Due to the nature of business over the Internet, the offer of the beffino.com store is updated and changed frequently and quickly. The stated price is valid for online purchases in case of immediate 100% payment upon collection, by bank transaction or paypal.

In the beffino.com store, the provider offers the following payment methods: – with cash upon collection – by payment or credit card (Mastercard, Visa) – Paypal

The prices are valid at the moment of placing the order and have no further validity. The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions. All prices include VAT, unless explicitly stated otherwise. The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order and the buyer receives the first electronic message about the status of his order (with the title Order confirmed). From this moment, all prices and other conditions are fixed and apply to both the provider and the buyer. The person with the information specified when placing the order is considered a buyer. The sales contract (the first electronic message about the status of the order) will be stored in the company's archive and in electronic form on the server of the provider beffino.com and will be accessible to the buyer at his request. The provider sends the customer an invoice in pdf format to the customer's e-mail address. The price and all costs related to the purchase are detailed on the invoice. The buyer is obliged to check the correctness of the data before placing the order. We do not take into account objections made later regarding the correctness of the issued invoices.

1. Queued order. After submitting the order, the buyer receives a notification by e-mail that the order has been accepted into the queue. At this stage, the buyer has the opportunity to cancel the order via e-mail within 1 hour. 2. Order confirmed The provider informs the buyer by e-mail about the expected delivery date. The contract for the purchase of the ordered items between the buyer and the provider is irrevocably concluded at this stage. 3. Goods dispatched The provider packs and ships the goods within the promised period and informs the buyer about this by e-mail or phone. In the aforementioned e-mail, the provider also instructs the buyer about the return policy, how to proceed in the event of a delivery delay and in the event of a complaint.

The beffino.com online store is an online retail store intended for purchases by natural persons (B2C). We do not allow sales through our online store to legal entities (B2B). If you want to establish a B2B relationship with us and want to buy a larger quantity of our products, please contact our agent via the e-mail address [email protected]. Subsequent corrections of the name of the partner after the order has been submitted are not possible.

In the case of contracts concluded at a distance or off-premises, the consumer has the right, in accordance with the ZVPot, to inform us within 30 days of ACCEPTANCE that he withdraws from the contract, without having to give a reason for his decision. A consumer is a natural person who acquires or uses goods and services for purposes outside of his professional or gainful activity. The possibility of withdrawing from the contract in accordance with the ZVPot therefore does NOT apply to legal entities. A customer withdrawing from a contract or order must return the goods undamaged in the original packaging and in the same quantity, unless the item is destroyed, damaged, lost or the quantity has decreased through no fault of the consumer. In the event that the seller finds that the returned goods are damaged or that the returned quantity does not match, the consumer is responsible for the reduction in the value of the goods, if the reduction in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. The consumer may inspect and test the items to the extent necessary to determine the actual condition. Only on the basis of a decrease in the value of the goods due to the behavior of the consumer, the company cannot deprive the consumer of the right to withdraw from the contract and thus refund the purchase price. You are considered to have submitted your withdrawal statement in time if you send it within the deadline set for withdrawing from the contract. The consumer bears the burden of proof regarding the exercise of the right to withdraw from this article. If you have already received the goods and withdraw from the contract, you must return the goods within 30 days of the notice of withdrawal from the contract by registered mail as a package to our address: PJU d.o.o., Letališka 32j (2. nadstropje), 1000 Ljubljana. You are considered to have returned the goods on time if you send them before the expiry of the 30 day return period. Please return the products as a parcel post and not as a letter. Products being returned must be accompanied by a copy of the invoice and a completed return form on the back of the invoice. We do NOT accept ransom packages. In case of withdrawal from the contract, the consumer only covers the costs of returning the goods, which are calculated according to the price list of the delivery mail and depends on the type and size of the package. The consumer cannot claim reimbursement of additional costs incurred if he has explicitly decided on a different type of shipment than the most affordable standard shipment offered by the seller. In case of withdrawal from the contract, the company shall return all payments received immediately, or at the latest within 30 days after receiving the notice of withdrawal from the contract. The company returns the received payments to the consumer with the same means of payment that the consumer used, unless the consumer has explicitly requested the use of another means of payment and the consumer does not bear any costs as a result. The consumer cannot request reimbursement of additional costs incurred if he has explicitly decided on a different type of shipment than the most affordable standard shipment offered by the company. If the product does not work properly or does not work according to your expectations, please call our technical service at the phone number, where our consultants will be able to help you with the necessary explanations. In this way, you will avoid possible incorrect use of the product and damage to the product itself, as well as possible damage to other things. We will not be able to consider complaints for products that we find to have been damaged due to incorrect or inappropriate use or behavior that is not absolutely necessary to determine the nature, properties and functioning of the goods. If you want to pick up such a product again after rejecting the complaint, we will send it to you and charge the costs associated with the delivery of such a product, but you can pick up such a product at our address. You can find the contract withdrawal form at the link

The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The consumer must accurately describe the defect in the defect notification and allow the seller to inspect the item. The consumer, who correctly informed the seller about the error, has the right to demand from the seller: to remedy the defect in the goods or to refund a part of the amount paid in proportion to the defect or to replace defective goods with new, flawless goods or returns the amount paid. If the existence of a defect in the goods or an irregularity in the provision of the service is not disputed, the seller must comply with the consumer's request from the previous paragraph as soon as possible, but no later than within 8 days. The seller must respond to the consumer's request in writing, no later than 8 days after receiving the request, if the existence of a defect in the goods is disputed. When the error is real: if the thing does not have the properties necessary for its normal use or for traffic; if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of; if the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed; if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice. The suitability of the goods for normal use is assessed against ordinary goods of the same type and taking into account any statements by the seller about the characteristics of the goods made by the seller or the manufacturer, in particular through advertising, product presentation or indications on the goods themselves. How is a factual error asserted? The buyer can exercise his rights due to a material defect if he informs us about the defect within two months from the day the defect was discovered The buyer must describe the defect in more detail in the defect notification and allow us to inspect the item. The provisions of the law governing contractual obligations and the Consumer Protection Act apply to liability for material errors. When is the seller not liable for material defects? The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. The consumer's rights expire after two years from the day he notified the seller about the error. Form for reporting a factual error: Link

In addition to the purchase price for the ordered products, the buyer is also obliged to pay the shipping costs upon receipt of the goods. For delivery of orders in the territory of the Republic of Slovenia, the package will be delivered by GLS Slovenia. When paying by cash on delivery, the GLS delivery service charges a fee of €1.99, in the case of payment by credit card or Paypal, there is no such fee. The ordered products are delivered to the address you specified as the delivery address. In the case of express delivery, the cost is €3.99. Express delivery time is 1-3 working days, standard 3-5. Deliveries are mostly made in the morning. On the day of delivery, the GLS delivery service will contact you before the shipment is delivered. In the event that you will not be able to pick up the package at the time of delivery, the delivery service will, by agreement, leave the package in the nearest parcel machine. In the event that you cannot be reached by phone, the package will be returned to the central warehouse. In both cases, you will be informed by SMS message where the package is waiting for you. In the case of sending products to European Union countries, the price list of the delivery service that took over the shipment is used to calculate the commission. For faster delivery or delivery outside the country of Slovenia, it is necessary to make arrangements by phone or e-mail.

The goods have a warranty if it is stated so on the warranty card or invoice. The warranty is valid if the instructions on the warranty sheet are followed and upon presentation of the invoice. The warranty conditions in accordance with the Consumer Protection Act apply to the products in the online store. Form for returning an item under warranty: Link

In the event of asserting a material defect or the right to withdraw from the contract, the buyer must return the entire contents of the package - partial refunds (for individual items within the package) are not possible. In the event of a warranty claim, the buyer has the right to exchange the individual item that he received within the package (this does not apply to products that have a limited time of use - e.g. batteries). The conditions that must be met for a refund or exchange of the product are listed on the website under the heading 'General conditions'

In the event of asserting a material defect or the right to withdraw from the contract, the buyer must return the entire contents of the package - partial refunds (for individual items within the package) are not possible. In the event of a warranty claim, the buyer has the right to exchange the individual item that he received within the package (this does not apply to products that have a limited time of use - e.g. batteries). The conditions that must be met for a refund or product exchange are listed on the website under the heading 'General conditions'.

beffino.com complies with applicable consumer protection laws and strives to fulfill its duty to provide an effective complaint handling system. In case of problems, the buyer can contact the seller on the phone number: +38617774260 or submit a complaint by e-mail [email protected]. The appeal process is confidential. The seller makes every effort to resolve any disputes amicably. In accordance with legal norms, the company Pju doo does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of consumer disputes, which can be initiated by the consumer in accordance with the Act on out-of-court resolution of consumer disputes. Consumers have the option to first resolve disputes related to their online order without court involvement. The online consumer dispute resolution platform is available on the website http://ec.europa.eu/consumers/odr/ or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL The aforementioned regulation comes from the Act on Out-of-Court Resolution of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on Online Resolution of Consumer Disputes and Amendments to Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

PJU doo Headquarters: Trg svobode 1A, Črnomelj Registration number: 8071080000 Tax number: SI87709066 Taxpayer: YES Registration in the registration authority: 16.10.2017 Entry in the register: Srg 2017/41505 SKD: 46.190 – Non-specialized brokerage in the sale of various products 47,910 – Retail trade by mail order or via the Internet 47,990 – Other retail trade outside shops, stalls and markets Place of registration: AJPES Kranj

We work hard to ensure that your data is 100% secure with us. We store personal data in accordance with the provisions of the Personal Data Protection Act, and we use it exclusively to provide our services. However, you can always request the deletion of your data that we store, and we will immediately comply with this. If you want us to "forget" you, you can always unsubscribe with one click in an e-mail or SMS message. If you wish, we can also permanently delete your data, which you can request by sending a written message to the email address below. For more information regarding processing, please contact: [email protected] General The company PJU doo respects and protects your privacy and is the owner of the website kupi-hitro.si and the manager of personal data. This privacy statement applies to the following categories of individuals:

customers,

users of our website and potential customers,

our suppliers and business partners. We process personal data only on the basis of pre-defined, legal purposes and using the appropriate legal basis. You can read which purposes and legal bases we use for each group of individuals in the points below. We keep personal data only for as long as it is necessary to fulfill the processing purpose for which we collected the personal data. When we process personal data based on your consent, we process it until you revoke it. The retention periods for processing for an individual purpose are defined in more detail in the points below. We collect your information when you contact us for products, services or information, log in to our websites, participate in public forums or other activities on our digital tools, respond to customer surveys or otherwise communicate with us. We collect data through various technologies, such as "cookies". You can read more about cookies below in the COOKIE POLICY section. Use of personal data We process your personal data for different purposes, depending on the relationship you have with us. If you visit our online store If you visit our online store, we store and consequently read small files such as cookies on your device. Some cookies enable us to correlate your activities while browsing our pages from the moment you open the web browser window until the moment you close it. The moment you close the web browser window, the associated cookies are deleted. If you are a supplier or business partner: We process your personal data for the purposes of fulfilling contractual obligations and keep them for 5 years from the execution of the contract or termination of business cooperation. In the event of a dispute, we keep personal data until a final decision is issued by the competent authority. If you make a purchase from us If you make a purchase from us as a natural person, we process your personal data for the purpose of processing your order. This is identification and contact information and information about your orders. Use of data for the purpose of processing your order means that we use data to:

possibility to complete the order online

possibility of communication with you

goods delivery needs - in this regard, we can also forward your data to our transport partners We measure your satisfaction with our services based on the NPS survey that we send to you by email. We send the questionnaire to random users who have made a purchase from us in the past month. We keep the survey results for our own use only. br> Processing based on the fulfillment of legal obligations We also have to fulfill certain obligations prescribed by law. If we process your personal data for this reason, we do not need your consent for such data processing. On this legal basis, we process your identification and contact data, data on orders, namely in order to comply with the applicable laws, which at the time of drafting the memorandum in question are in particular the following:

Code of Obligations (OZ),

Consumer Protection Act (ZVPot),

Value Added Tax Act (ZDDV-1),

Act on Tax Verification of Invoices (ZDavPR),

Accounting Act (ZR),

Electronic Communications Act (ZECom),

Law on Prevention of Money Laundering and Financing of Terrorism (ZPPDFT-1). For this purpose, we use personal data for a maximum of 10 years (plus the current year) after the last document issued regarding your order. Forwarding your personal data We will not forward your personal data to others, except in the following cases:

When affiliated companies or third parties perform services on our behalf, such as responding to your requests, or delivering packages and customer services, etc. These companies are prohibited from using your personal information for purposes other than those we have requested from them or as required by law. These include e.g. delivery services, email providers, etc.

When we share personal information within the company or with third parties to ensure the safety and security of our customers, to protect our rights and property pursuant to legal process, or otherwise when we have a good faith belief that disclosure is required by law. These include e.g. IT and financial consultants, external legal consultants, etc. All third parties with whom we share personal data are bound by a separate contract to protect personal data. Likewise, third parties may not use this personal data for purposes outside of the personal data specified in the contract. Security and storage of your personal data The security and confidentiality of your personal data are extremely important to us. Our company regularly implements technical, administrative and physical security measures aimed at protecting data from unauthorized access, disclosure and use. These measures include:

Regular updating of software, hardware and application equipment,

Employee training,

Control over contract processors and

Security of business premises. Your rights You can exercise your rights by contacting us in writing at the address PJU doo, Trg Svobode 1A, Črnomelj with the reference personal data protection or via e-mail to [email protected] with the subject personal data protection. You have the following rights:

Access to personal data: You can request information from us about whether we process personal data about you and, if we do, you can request access to personal data and information about the processing (which data we process and where this data comes from).

Limitation of personal data processing: you can request from us a limitation of the processing of your personal data (when, for example, the accuracy or completeness of your personal data is checked).

Deletion of personal data: You can ask us to delete your personal data.

Printout of personal data: You can request that we provide you with your personal data that you have provided to us in a structured, commonly used and machine-readable format.

Objection to the processing of personal data: you have the right to object to the processing of your personal data when it is processed for the purposes of direct marketing or to provide your personal data to third parties for direct marketing purposes.

PJU doo respects and protects your privacy. You can read here how we handle your personal data. This cookie policy describes the handling of data provided by cookies and cookie-like technologies. This policy complies with the EU General Data Protection Regulation and local law.

A cookie is a short text that a website sends to your browser when you visit it. In this way, the website recognizes you, remembers information about your visit and provides you with a friendly and simpler online service. With the help of cookies, we adjust the content on our website, remember your preferences and record your visit to our online store. Browsing our online store is more pleasant, faster and above all more efficient with cookies. On our website, we use different categories of cookies, which are divided into:

necessary cookies

functional cookies and

advertising or marketing cookies. Necessary cookies are cookies without which our website does not work. These cookies are automatically placed on your device and cannot be turned off. Necessary cookies cannot identify you and only ensure the correct display of the website. Functional cookies are cookies that enable various functions of our website, such as setting the language, saving the basket, etc. We will only install these cookies with your prior consent. Marketing cookies are used to deliver personalized advertising. These cookies create your profile based on the data, on the basis of which you are shown advertisements that are of interest to you. We will only install these cookies with your consent. We remind you that rejecting the use of cookies will not prevent the display of advertisements on websites, as you will still receive advertisements; the ads you will see will not be tailored to your interests.

When you visit our site for the first time, a pop-up window will open where you can select the appropriate cookie settings. You can change your settings by clicking on the "cookie management" banner at the bottom of our website. A pop-up window will open where you can edit your cookie settings. If you have already visited our site and confirmed the cookies, you can change the settings here: Managing cookies. Please note that rejecting advertising cookies will not prevent the display of advertisements, as you will still see the same number of advertisements as if you had accepted advertising cookies. Rejecting advertising cookies will only result in you seeing general generalized ads, but not ads tailored to your wants and needs. You can also control and change cookie settings in your web browser. For information about cookie settings, select the web browser you are using. If you change or delete your browser's cookie file, change or reward your browser or device, you may need to disable cookies again. The procedure for managing and deleting cookies varies from browser to browser. If you need help with this, you can look in the browser's user help. You can also disable Google Analytics tracking at the following link https://marketingplatform.google.com/about/ . You can read more about cookies at: http://youronlinechoices.com/ .

Cookies are used on our website for various purposes, namely:

recognizing the user on the next visit,

maintaining the item ratings you have provided,

website analytics,

ensuring the security of the website,

session cookie for monitoring and maintaining the shopping cart,

cookie for sending a message about an incomplete purchase,

operation of video content,

the operation of the chat on the page and

advertising. If you have any questions or need further information about cookies or the processing of personal data, please contact us at [email protected].